ptgaming
Privacy Policy

1 Introduction

ptgaming is committed to protecting the privacy and personal data of all users of its online gaming platform. This Privacy Policy describes how ptgaming collects, processes, stores, discloses, and protects personal information provided by registered players and website visitors in the course of using the ptgaming Platform.

This Policy applies to all personal data collected through ptgaming.co, including data provided during account registration, during gameplay, during financial transactions, and through any communications with ptgaming's customer support team. It applies equally to data collected via desktop browsers and mobile browsers used by Filipino players across Metro Manila, Cebu, Davao, Iloilo, and all other regions of the Philippines.

By registering an account on ptgaming and using the Platform, you consent to the collection and processing of your personal data as described in this Privacy Policy. If you do not agree with any aspect of this Policy, you should discontinue use of the Platform and may request account closure by contacting our support team.

2 Personal Data We Collect

2.1 Registration Data

When you create a ptgaming account, we collect the following information:

• Full legal name (as it appears on your government-issued ID);
• Date of birth (to verify you are 21 years of age or older);
• Philippine mobile number (used as primary account identifier and for OTP verification);
• Username and encrypted password;
• Email address (if provided);
• Province, city, or municipality of residence.

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering regulations and to process withdrawals, ptgaming collects:

• Copies of government-issued photo identification (UMID, SSS/GSIS card, driver's license, Philippine passport, PhilHealth card, or PRC ID);
• Proof of address documentation where required;
• Source of funds declaration for high-volume accounts where required by applicable regulations;
• Selfie photograph for identity confirmation, where required.

2.3 Financial Transaction Data

When you make deposits or withdrawals through ptgaming, we collect:

• GCash or Maya mobile number linked to your account;
• Bank account details (BPI, BDO, Metrobank, or other banks) where bank transfers are used;
• Transaction amounts, timestamps, and reference numbers;
• Payment method identifiers.

2.4 Gameplay Data

• Game session history (games played, stakes, outcomes, session duration);
• Betting patterns and wagering history;
• Bonus redemption history;
• Account balance information.

2.5 Technical and Usage Data

• IP address and approximate geographic location;
• Device type, operating system, and browser version;
• Session logs and login timestamps;
• Pages visited, features accessed, and interaction data within the Platform;
• Cookie identifiers and similar tracking data (see Section 9).

2.6 Communications Data

• Records of live chat conversations with ptgaming support agents;
• Email correspondence with ptgaming;
• Feedback, complaints, and dispute records.

3 How We Collect Your Data

ptgaming collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a transaction, contact support, or submit any form on the Platform;
• Automatically — through technical systems including server logs, cookies, and session tracking technologies as you use the Platform;
• From third-party payment providers — GCash, Maya, and banking partners may share transaction confirmation data with ptgaming as part of the payment processing flow;
• From identity verification services — third-party KYC verification providers may return verification results to ptgaming;
• From fraud prevention services — security and anti-fraud systems may share signals about suspicious activity patterns.

4 How We Use Your Personal Data

ptgaming processes your personal data for the following purposes:

Purpose	Data Used
Account creation and management	Registration data, contact information
Identity verification (KYC / age check)	ID documents, date of birth, selfie
Processing deposits and withdrawals	Financial data, KYC data
Providing gaming services	Account data, gameplay data
Customer support and dispute resolution	Account data, communications data
Fraud prevention and security monitoring	Technical data, transaction data
Anti-money laundering compliance	KYC data, financial transaction data
Responsible gaming management	Gameplay data, account data
Platform improvement and analytics	Technical data, usage data (anonymized)
Marketing and promotional communications (with consent)	Contact information
Legal and regulatory compliance	All categories as required

ptgaming does not use your personal data for automated decision-making that produces legal effects or significantly affects you without a human review process.

5 Legal Basis for Processing

ptgaming processes your personal data on the following legal bases under the Data Privacy Act of 2012 and its Implementing Rules:

• Performance of contract: Processing necessary to provide you with the services you have registered for, including account management, gameplay, and financial transactions;
• Legal obligation: Processing required to comply with anti-money laundering law, age verification requirements, and applicable gaming regulations;
• Legitimate interests: Processing for fraud prevention, security monitoring, platform improvement, and responsible gaming purposes, where such interests are not overridden by your data rights;
• Consent: Processing for marketing communications and optional services, where you have given explicit, informed consent. Consent may be withdrawn at any time by contacting ptgaming support.

6 Data Sharing and Disclosure

6.1 Service Providers

ptgaming shares personal data with carefully selected third-party service providers who process data on our behalf, strictly for the purposes described in this Policy. These include payment processors (GCash, Maya, banking partners), game software providers, KYC verification services, cloud infrastructure providers, and customer support platforms. All service providers are bound by contractual data processing agreements and are prohibited from using ptgaming player data for their own purposes.

6.2 Regulatory and Law Enforcement Authorities

ptgaming may disclose personal data to the appropriate Philippine regulatory authorities — including but not limited to PAGCOR, AMLC, and the National Privacy Commission — where required by law, court order, or lawful regulatory demand. ptgaming will notify affected players of such disclosures where legally permitted to do so.

6.3 No Sale of Personal Data

ptgaming does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Any disclosure of personal data to third parties is strictly limited to the purposes described in this Privacy Policy.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a substantial portion of ptgaming's business assets, personal data held by ptgaming may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. Players will be notified of any such transfer via a prominent notice on the Platform.

7 Data Retention

ptgaming retains personal data for as long as necessary to fulfill the purposes for which it was collected, and as required by applicable Philippine law. Specific retention periods are as follows:

• Account and KYC data: Retained for the duration of the account's active status plus a minimum of five (5) years following account closure, as required under anti-money laundering regulations;
• Financial transaction records: Retained for a minimum of five (5) years per Philippine financial record-keeping requirements;
• Gameplay records: Retained for three (3) years following account closure or the last gaming activity, whichever is later;
• Support communications: Retained for two (2) years following the resolution of the relevant matter;
• Technical and usage logs: Retained for twelve (12) months for security and fraud prevention purposes.

Upon expiry of the applicable retention period, ptgaming will securely delete or anonymize personal data in accordance with industry-standard data destruction practices.

8 Data Security

ptgaming implements a multi-layered security framework to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Key security measures include:

• Encryption in transit: All data transmitted between your device and ptgaming's servers is protected by TLS 1.3 encryption — the same standard used by major Philippine banks including BDO, BPI, and Metrobank;
• Encryption at rest: Sensitive data including passwords (stored as salted hashes), KYC documents, and financial information is encrypted at rest on ptgaming's servers;
• Access controls: Access to player personal data within ptgaming is limited to authorized personnel on a strict need-to-know basis;
• Multi-factor authentication: Administrative access to data systems requires multi-factor authentication;
• Security monitoring: ptgaming's systems are monitored continuously for anomalous access patterns, security threats, and potential data breaches;
• Penetration testing: ptgaming's infrastructure undergoes regular security assessments by independent security professionals.

In the event of a personal data breach that poses a risk to your rights and freedoms, ptgaming will notify the National Privacy Commission (NPC) and affected players in accordance with the Data Privacy Act of 2012 and NPC Circular No. 16-03.

9 Cookies and Tracking Technologies

9.1 What Cookies We Use

ptgaming uses the following categories of cookies and similar technologies on its Platform:

• Strictly necessary cookies: Required for the Platform to function correctly — including session management, login state, and security tokens. These cannot be disabled;
• Functional cookies: Remember your preferences such as language settings and game display options;
• Analytics cookies: Collect anonymized data about how players use the Platform to help ptgaming improve its services. No personally identifiable information is included in analytics data;
• Security cookies: Used to detect and prevent fraudulent activity and unauthorized account access.

9.2 Managing Cookies

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the ptgaming Platform. ptgaming does not use third-party advertising cookies or cross-site tracking technologies.

10 Your Data Rights

Under the Data Privacy Act of 2012, Filipino players have the following rights with respect to their personal data held by ptgaming:

• Right to be informed: The right to know what personal data ptgaming collects, how it is used, and with whom it is shared — as described in this Privacy Policy;
• Right of access: The right to request a copy of the personal data ptgaming holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data where ptgaming no longer has a legal basis or legitimate need to retain it (subject to retention obligations described in Section 7);
• Right to object: The right to object to processing of your personal data for marketing purposes or on the basis of legitimate interests;
• Right to data portability: The right to receive your personal data in a structured, machine-readable format;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe ptgaming has violated your data privacy rights.

To exercise any of the above rights, please contact ptgaming via the 24/7 live chat on the Platform or by email at [email protected] (plain text only — not a clickable link). ptgaming will respond to rights requests within fifteen (15) working days of receipt.

11 Children's Privacy

The ptgaming Platform is strictly for persons who are 21 years of age or older. ptgaming does not knowingly collect personal data from any person under the age of 21. Age is verified during the registration process and confirmed via KYC document submission prior to the processing of any withdrawal.

If ptgaming becomes aware that personal data has been collected from a person under 21 years of age, the account will be immediately suspended, all data associated with the account will be reviewed, and the matter will be handled in accordance with applicable law. If you have reason to believe that an underage person has registered on ptgaming, please notify us immediately via live chat or email.

12 Changes to This Privacy Policy

ptgaming reserves the right to update or revise this Privacy Policy at any time. When material changes are made, ptgaming will notify registered players via a prominent notice on the Platform and, where appropriate, via SMS or email to registered accounts. The "Last Updated" date at the top of this page will reflect the date of the most recent revision.

Your continued use of the ptgaming Platform after the effective date of any changes constitutes your acknowledgment of the updated Privacy Policy. If you do not agree with the updated Policy, you should discontinue using the Platform and may request account closure by contacting ptgaming's support team.

13 Contact & Data Protection Inquiries

For any questions, concerns, or requests relating to this Privacy Policy or ptgaming's data processing practices, please contact us through the following channels:

• Live Chat: Available 24/7 on this website — average response time under 5 minutes
• Email: [email protected] (plain text — not a clickable link)

Formal data privacy complaints and rights requests should be submitted in writing (via email or live chat message) and will be acknowledged by ptgaming within three (3) working days of receipt. Substantive responses will be provided within fifteen (15) working days.

Players also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if they believe their data privacy rights have been violated. Information about the NPC and the complaints process is available on the NPC's official website.